As in almost every area of life there are bad apples, even with the rental of holiday homes in Mallorca. Each year we receive calls and e-mails from travelers just before their vacation has even started or worse, upon arrival in Mallorca, that they have been misled by fraud and that the booked holiday accommodation does not exist.
The scam is always the same: Online offers for holiday apartments and villas with photos copied from legitimate websites are being created. After a booking is made, either the total rent or an excessive deposit of usually 50 - 90% is required, which is to be transferred to an account in Spain or Switzerland. The only contact information provided is an e-mail address or mobile phone number from abroad. After several people lost a substantial part of their holiday budget, the offers then disappear from the Internet. E-mail address and mobile phone number no longer exist and the damage is caused.
• The photos of our holiday homes, fincas, apartments and villas in Mallorca are either property of our facility management in Mallorca or are being made by professional photographers on our behalf. You will straight away recognize your booked holiday destination from the pictures on our website.
Speaking of photos: We offer you high resolution photos of all our properties in order to give you the most precise and vivid impression of the holiday home of your choice before you make the booking! Click on one of the seven thumbnail images on the property´s description page to get to the actual gallery. Just one click on "zoom in" and all pictures appear in full screen size. Welcome to Mallorca!
• When booking with us you pay a deposit of only 10% to our account at the “Nord-Ostsee-Sparkasse”. You pay the remaining amount as well as the relevant deposit not until the keys are handed over to you on the day of arrival, which means you will already be at your holiday accommodation.
• No Hidden Costs: The total price quoted by us or the amount you calculated via our price calculator is the rental price itself for your chosen holiday home in Mallorca for your requested time period and already includes all extra charges.
Booking with us means you are protected from unpleasant surprises such as demands on-site for additional charges for the use of the pool, satellite television or excessive energy cost accounts.
• Your personal contact is at your service, not only on your arrival and departure, but for your entire stay in Mallorca. Assistance, help and advice is gladly provided and you can also reach us by phone or e-mail at any time, including Sundays and holidays.
• We also are member of the DRV - Deutscher ReiseVerband (German Travel Association), the world's third largest association in the tourism branch. In order to affiliate, corresponding references are required.